ORDERSWhat do I do when items in my bag are Out of Stock?
In the event that your item is unavailable, please click 'Remove' located under the specific item. This will not affect the rest of the items in your bag.Why does my Order Status show “payment pending”?
Most payments are processed immediately. You may check your bank or card provider to see if the payment has been deducted from your account.If the order status does not update within 24hrs, please contact Customer Service at firstname.lastname@example.orgI am having issues using the coupon/voucher code
Please check the terms and conditions of the voucher regarding redemption eligibility (expiry date, exclusions, etc) and to see if it's applicable to the items in cart. Please note that coupons cannot be used concurrently with other discounts/promotions and loyalty rewards redemption
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your bag before checking out.
If your order has already been processed/received and you wish to return an item, please contact our Customer Service team at email@example.com. Please do not re-create your order to prevent duplication.Do you process orders during Public Holidays?
Our warehouse is closed during Public Holidays, your orders will be processed on the next working day.One of my order items is missing! What can you do about it?
We are so sorry about this. Sometimes, your order may have been split into two (or more) shipment. Please check your email inbox to see if we have sent you additional information about this.
If you have checked your emails and your items are indeed missing, drop us a line at firstname.lastname@example.org and we'll look into it to ship your order to you ASAP.What happens if I receive an incorrect product/order?
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur. If you have received the wrong product or parcel, please email to email@example.com
Please ensure you have included the following information:
- the email address you used to place your order
- your order number
- details of the item(s) missing from your order
- a clear picture of the invoice and products received.
RETURN & EXCHANGEWhat is the return and exchange policy?
Bella Notion allows for returns and exchanges if you find a defective product, or have experienced an allergic reaction to a particular product.
All returns (except returns due to allergic reactions) are subject to a 15-day exchange policy upon receipt of order, with the following terms and conditions:
- Item must be in its original purchase condition.
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Bella Notion.
Please be aware that we must receive returns within 15 days of delivery – this is irrespective of your chosen payment method.What is the refund process?
For approved refund, A KINDER BEAUTY may provide a refund via the original payment method. Refund by payment method may take up to 10 working days.What kind of refund can I get?
An approved refund can come in the form of:
- Refund via the original payment method, which may take up to 10 working days.
We are sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team at firstname.lastname@example.org so that we can make things better. Please state at the subject the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'. Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please also do not dispose of or throw away any of the items you're writing in about! Bella Notion has the right to collect the product if necessary. If the item is in stock, we will arrange for a replacement. Otherwise, a refund will be issued to you.
If you have experienced an allergic reaction with one of our products, please write in to email@example.com to arrange either a return or an exchange here. Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- A full view photo of your store receipt (if applicable);
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to our products and brands, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
PAYMENTWhat kind of payment method may I use?
We accept the following payment options :
Credit Card - We accept Visa/Mastercard/AMEX
Most payments are processed immediately. Check with your bank or card provider to see if the payment has been deducted from your account. If the order status does not update within 24 hours, please contact Customer Service at firstname.lastname@example.org